At SAPHE, we want you to feel confident in every purchase you make. Our refund policy is designed to be fair, transparent, and customer-friendly.
Refund Eligibility
We accept refunds for items returned within 30 days of purchase. To be eligible for a refund, items must be unworn, unwashed, and in their original condition with all tags attached. This ensures that other customers receive the same quality experience you expect from SAPHE.
How to Request a Refund
If you'd like to return an item, simply contact our customer service team with your order number and a brief explanation of why you're returning the item. We'll provide you with a prepaid shipping label so you can send the item back to us at no additional cost. Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Non-Refundable Items
Certain items may not be eligible for refunds, including clearance or final sale items marked at checkout. Be sure to review the item details before completing your purchase if you have any concerns.
Refund Method
Refunds will be issued to your original payment method. Depending on your bank or credit card company, it may take an additional 3-5 business days for the credit to appear in your account.
Questions?
If you have any questions about our refund policy or need assistance with a return, don't hesitate to reach out to our support team. We're here to help make your experience with SAPHE as smooth as possible.