Shipping policy

Thank you for shopping with SAPHE. We appreciate your support and want to make sure your order reaches you as smoothly as possible. Please review our shipping policy before completing your purchase.

Order Processing & Shipping

All SAPHE orders are processed and shipped within our standard fulfillment timeframe. Please allow approximately 7–10 business days for your order to be processed, prepared, and delivered.

Business days do not include weekends or holidays. During product launches, sales, holidays, or periods of high order volume, shipping times may be slightly longer.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Domestic Shipping

SAPHE ships throughout the United States. Delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, and other circumstances outside of our control.

Please make sure your shipping address is complete and accurate before submitting your order. SAPHE is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.

International Shipping

SAPHE proudly offers international shipping.

International delivery times may vary depending on the destination country, customs processing, local postal services, and other factors outside of SAPHE's control.

International customers may also be responsible for customs fees, import duties, taxes, or other charges required by their country. These charges are not included in the purchase price or shipping cost unless otherwise stated and are the responsibility of the customer.

SAPHE is not responsible for delays caused by customs processing.

Tracking Your Order

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow time for the shipping carrier to update tracking information after your shipping confirmation has been received.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, SAPHE is not responsible for packages that are lost, stolen, misplaced, or delayed while in transit.

If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier directly and check with household members, neighbors, apartment offices, or other secure delivery locations.

Incorrect Shipping Information

Customers are responsible for providing the correct shipping information at checkout.

If you notice an error in your shipping address, please contact SAPHE as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has already shipped.

Orders returned to SAPHE because of an incorrect or incomplete address may require additional shipping charges before being resent.

SAPHE does not accept returns or exchanges after an order has been placed unless otherwise required by applicable law.

Please carefully review your product selection, size, color, quantity, and shipping information before completing your purchase.

If you receive an incorrect or damaged item, please contact SAPHE promptly with your order information and photos of the issue so our team can review the situation.

Shipping Delays

SAPHE is not responsible for shipping delays caused by circumstances outside of our control, including carrier delays, severe weather, customs processing, holidays, transportation disruptions, or other unforeseen events.

We appreciate your patience and understanding while your order makes its way to you.

Questions About Your Order

If you have questions regarding your shipment or order, please contact SAPHE Customer Support and include your order number so we can assist you as efficiently as possible.

By placing an order with SAPHE, you acknowledge that you have reviewed and agreed to this Shipping Policy.